GAMSTOP TERMS OF USE

Please read these terms of use (the Terms) carefully before using our website (our site) or the GAMSTOP service (GAMSTOP), as they contain important information regarding your use of our site, GAMSTOP, and our relationship with you. We last updated these Terms of Use on 19th December 2024.

Who We Are

We are The National Online Self Exclusion Scheme Limited (we, us, or our) - you may also see or hear of us being referred to as NOSES or GAMSTOP.

We are a limited liability company registered in England and Wales. Our company number is 10504973 and our registered office address is 3 Greengate, Cardale Park, Harrogate, HG3 1GY. We are part of the GamStop group of companies.

What is GAMSTOP?

GAMSTOP is a free self-exclusion service set up to help you avoid online gambling if you wish to do so. All businesses that are licensed to offer online and other remote (for example, via telephone, email, SMS, text and instant messaging services) gambling services to individuals in Great Britain (Gambling Operators) must implement procedures for self-exclusion and take all reasonable steps to refuse to offer their service to, or to prevent, an individual who has entered a self-exclusion agreement from gambling.

Since 31 March 2020 all Gambling Operators must be part of GAMSTOP as a condition of the licence granted to them by the Gambling Commission.

If you register for GAMSTOP, we will help prevent you from accessing all gambling websites, apps and services provided by Gambling Operators, including new operators which may open in the future. You can access the details of all Gambling Operators on the Gambling Commission's Public Register.

It is important for you to understand that GAMSTOP can only assist to exclude you from engaging in gambling services offered by the participating Gambling Operators. We are unable to help prevent you from accessing gambling services that are operated by organisations which do not participate in GAMSTOP. A full list of Gambling Operators participating in GAMSTOP is available here.

These Terms of Use

These Terms govern your use of our site and GAMSTOP, which is accessible via our site.

Please read these Terms carefully before you access our site or use GAMSTOP. We recommend that you bookmark this page for future reference.

By accessing our site and by using GAMSTOP, you confirm that you accept and understand these Terms, which form a binding agreement between you and us.

If you do not agree to these Terms, you must not use our site or register for GAMSTOP. If you register for GAMSTOP and later decide that you do not agree to these Terms, you will still remain bound by them.

Changes to these Terms

We may make reasonable changes to these Terms from time to time, where necessary for compliance with a legal obligation or the effective operation of GAMSTOP or your self-exclusion.

We will try to notify you if we make any significant changes to these Terms. But every time you visit our site or use GAMSTOP, please check these Terms to take note of any changes we have made and to ensure you understand the Terms that apply at that time.

GAMSTOP terms

Registering for your self-exclusion

Although you can access certain parts of our site without having to register, to be able to use GAMSTOP to self-exclude, you will need to register for your self-exclusion.

Registration Information

You understand and agree that to register for your self-exclusion, you must provide us with the following information (Registration Information):

Exclusion Period

You understand and agree that during the registration process you must select a minimum duration for your self-exclusion (your Minimum Exclusion Period).

The options we offer at registration are:

Auto renewal

If you select the auto renewal option either at registration or during a five-year Minimum Exclusion Period, immediately after the expiry of your current five-year Minimum Exclusion Period, a new five-year Minimum Exclusion Period will automatically begin.

This process will continue for four new five-year Minimal Exclusion Periods or until you turn off auto renewal from your GAMSTOP account. You understand and agree that you may only turn off the auto renewal option during the last six months of a five-year Minimum Exclusion Period.

Consequently, if you automatically begin a new five-year Minimum Self Exclusion Period, you shall remain self-excluded for at least a further five years. At that point it will be four years and six months until you again have the option to turn off auto renewal to prevent another further five-year Minimum Exclusion Period from beginning.

After four years and six months has passed, you will be able to turn off auto renewal from your GAMSTOP account to prevent another further five-year Minimum Exclusion Period from beginning.

If you do turn off auto renewal and your Minimum Exclusion Period expires, you will still remain self-excluded until you follow the deactivation process set out below.

You can opt-in for emails at registration or during your self-exclusion via your GAMSTOP account that remind you to update your Registration Information.

Email address verification

You understand and agree that you must also verify your primary email address. We will send an email to this address with a link for you to verify that it belongs to you. You understand and agree that we will collect the IP address of any device that opens this email.

Once you have verified your primary email address, you can continue the registration process. You will be given the chance to review the information you have provided before you start the identity verification process.

Identity verification

Once you have provided us with the above Registration Information and verified your email address, we will need to verify your identity. We currently use two third-party verification providers: TransUnion, and Onfido. We may choose to use different third-party verification providers in the future.

If you select the TransUnion process, you understand and agree that you must answer a series of questions about your identity.

If you select the Onfido process, you understand and agree we will need a photo of you and an official photographic ID document which Onfido will compare using facial recognition technology. You understand that we will separately ask for your explicit consent to use facial recognition technology during the Onfido process.

In some cases, it may not be possible for TransUnion or Onfido to verify you. We will let you know if that happens. In these cases, you agree to provide official ID documents to the GAMSTOP Contact Centre before you can complete the registration process.

Confirmation email

When you have successfully registered for your self-exclusion or a further Minimum Exclusion Period, we will send an email confirming your registration.

You understand and agree that we will collect the IP address of any device that opens a confirmation email.

Further information

Further information on how we use your personal data for verification purposes is set out in our Privacy Policy. You can also find out more about how to register for GAMSTOP on our site here.

Consequences of registration

YOU UNDERSTAND AND AGREE THAT ONCE YOU HAVE COMPLETED YOUR REGISTRATION, YOU WILL NOT BE ABLE TO DEACTIVATE YOUR SELF-EXCLUSION UNTIL THE END OF YOUR MINIMUM EXCLUSION PERIOD.

You understand and agree once you have completed your registration, we will activate your self-exclusion.

You understand and agree that although we take care to activate self-exclusions as soon as possible, and generally do so within 24 hours, we cannot guarantee that your self- exclusion will take effect within this timeframe.

You understand that whether and how quickly your self-exclusion takes effect on Gambling Operators' websites and apps will depend on the effective operation of Gambling Operators' systems. You understand and agree that we are not responsible for implementation of your self-exclusion on Gambling Operators' systems.

Your self-exclusion

You understand and agree that, during your self-exclusion, we will use reasonable efforts through GAMSTOP to prevent you from accessing any accounts you hold or attempt to open with Gambling Operators, that match your Registration Information.

You understand and agree that GAMSTOP may not be able to spot inaccuracies or other differences in your Registration Information. You understand and agree that our ability to assist in preventing you from accessing Gambling Operators' services may be hampered if you do not provide us, at the point of registration and during your self-exclusion, accurate and up-to-date Registration Information.

You understand and agree that GAMSTOP will not be responsible for identifying any errors in your Registration Information or any other errors on your part on your part when accessing GAMSTOP.

You understand that if you have withdrawable funds remaining in your gambling accounts once your self-exclusion has been activated, it is the responsibility of the Gambling Operator and not GAMSTOP to return these funds to you. You understand that the details of how this will be done will depend on the Gambling Operator in question, and that the return of such funds is not our responsibility.

We shall administer your self-exclusion as described in these Terms. You agree that GAMSTOP may use any personal data relating to you, whether collected at registration or otherwise and whether collected directly from you or otherwise (including from Gambling Operators or third-party verification providers), to the extent necessary for the performance of our obligations under these Terms, and in accordance with our Privacy Policy.

GAMSTOP is a tool to help you avoid online and other forms of remote gambling. We cannot and do not guarantee that GAMSTOP will always result in you being denied access to a Gambling Operator or gambling activity.

Your responsibilities

You understand and agree that your self-exclusion is:

During the period of your self-exclusion, you specifically agree not to:

You understand and agree that you are entirely responsible for any actions you take that are designed to circumvent the operation of GAMSTOP or your self-exclusion.

You understand and agree that the operation of GAMSTOP and your self-exclusion may not be as effective in circumstances where you provide, or we otherwise receive inaccurate, incomplete or out-of-date information. You understand you can opt-in for emails at registration and via your GAMSTOP account that remind you to update your Registration Information.

You agree that you will provide Registration Information that is:

It is your responsibility to keep your GAMSTOP account information up-to-date. Failure to do so may result in your self-exclusion being less effective. If you would like to change or update any of your registration details (for example, if you change your address), please do so via your GAMSTOP account or call the GAMSTOP Contact Centre to speak to us regarding any such changes. If you have changed your name, you will need to call the GAMSTOP Contact Centre.

You understand and agree that you are responsible for maintaining the confidentiality of any information forming part of your self-exclusion registration.

You understand and agree that:

You agree to immediately notify us of any unauthorised use of your account or any other breach of security.

Registering on behalf of someone else

You understand and agree that you must not attempt to register for self-exclusion on anyone else's behalf.

Registering on behalf of someone else, unless you are lawfully entitled and authorised to do so (for example, under a valid power of attorney) is a breach of these Terms and could expose you to legal liability to us and the person on whose behalf you registered.

Personal data

You agree to provide us with your Registration Information during the registration process.

You agree to ensure your Registration Information is accurate, up-to-date, comprehensive and relevant during the period of your self-exclusion. You understand and agree that if you fail to keep your Registration Data up to date, we reserve the right to do either or both of restricting your account and ending your participation in GAMSTOP.

You agree to provide us with any other personal data we reasonably need for the efficient operation of your self-exclusion.

You understand and agree that we may receive and process your personal data when you contact the GAMSTOP Contact Centre or via your GAMSTOP account.

You understand and agree that we will receive your personal data from and share your personal data with Gambling Operators for the purposes of:

You understand and agree that we may also receive personal data from other third-party sources (for example, third-party verification providers).

Our Privacy Policy describes in more detail how we process and how long we hold your personal data for the purposes of GAMSTOP and your self-exclusion. We will only use your personal data as described in our Privacy Policy or otherwise notified to you.

You confirm that you have read and understood our Privacy Policy. You specifically agree to us using your personal data for the purposes of GAMSTOP and your self-exclusion as described in the Terms and our Privacy Policy (as it may be updated from time to time).

Our Cookie Policy (as it may be updated from time to time) sets out information about the use of cookies on our site.

We may make reasonable updates to our Privacy Policy and Cookie Policy from time to time where necessary for compliance with a legal obligation or the effective operation of GAMSTOP or your self-exclusion.

The content of our Privacy Policy and (to the extent relevant) our Cookie Policy is incorporated into and forms part of these Terms.

The end of your self-exclusion

You understand and agree that we will not:

If you have not selected the auto-renewal option, on expiry of your Minimum Exclusion Period, you may, via your GAMSTOP account or the GAMSTOP Contact Centre, extend your self-exclusion for a further Minimum Exclusion Period of six months, one year or five years. Alternatively, you may also choose to deactivate your self-exclusion.

You understand and agree that if you do choose to deactivate your self-exclusion:

You understand and agree that during the minimum 24-hour cooling-off period, your self-exclusion will remain active.

You understand and agree that:

You understand and agree that if you select the auto renewal option either at registration or during a five-year Minimum Exclusion Period:

Post self-exclusion period

You understand and agree that if you contact the GAMSTOP Contact Centre after the end of your Minimum Exclusion Period to remove your self-exclusion, for a further seven-year post-self-exclusion period we will inform Gambling Operators that you were previously self-excluded with GAMSTOP.

You understand that Gambling Operators do not have to prevent you from accessing gambling platforms during this time, but they may choose to prevent you from accessing gambling platforms outside of GAMSTOP. You understand that we have no influence over whether a Gambling Operator prevents you from accessing online gambling platforms outside of GAMSTOP.

Retention

If you do not deactivate your self-exclusion after the expiry of your Minimum Exclusion Periods, we will hold your data for:

If you do deactivate your self-exclusion after the expiry of your Minimum Exclusion Period, we will keep your data for:

More detailed information on how we long we keep your personal data for is set out in our Privacy Policy.

Terms of our site

Information on our site and other websites

Although we provide on our site information about gambling and gambling support services that we hope you will find helpful, this information, together with all other content on our site, is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site. Although we make reasonable efforts to update any information we publish on our site, we make no representations, warranties or guarantees, whether express or implied, that the information is accurate, complete or up-to-date.

We may offer links to other third-party websites which we think you may find useful. However, you acknowledge that these other websites are independent from us and we make no representations or warranties as to the legitimacy, accuracy or quality of services offered on such websites, and we do not accept any responsibility for their content, safety, practices or privacy policies.

Technical arrangements

You are responsible for making all arrangements necessary to access our site and use GAMSTOP (including in relation to your GAMSTOP account), such as ensuring you have adequate internet connectivity. You are also responsible for ensuring that any individuals who access our site through your internet connection are aware of these Terms and that they comply with them.

Availability

Our site and GAMSTOP are provided on an "as is" basis without any warranties of any kind. We make no representations, warranties or guarantees of any kind regarding the availability or operation of our site or GAMSTOP or that your access will be secure, uninterrupted or free from defects.

Your access to our site may be suspended or restricted occasionally to allow for maintenance, repairs, upgrades, or the introduction of new facilities or services. We will always try to limit the frequency and duration of any planned disruption but we will not be liable to you if for any reason our site is unavailable at any time or for any period, including where your self-exclusion takes longer than normal to be activated or deactivated.

Computer viruses

We will use reasonable endeavours to ensure that our site and GAMSTOP do not contain or spread any viruses or other malicious code. However, we recommend that you ensure that all of your devices run up-to-date anti-virus software as a precaution, and you are advised to virus-check any materials downloaded from our site and regularly check for the presence of viruses and other malicious code.

Acceptable use

You may access our site and use GAMSTOP only for lawful purposes. In particular, but without limitation, you may not access our site or use GAMSTOP:

By breaching this provision, you would potentially commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Text or data mining and web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or GAMSTOP. This includes using (or permitting, authorising or attempting the use of):

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Linking to our site

You may provide a link on any website owned and operated by you to the home page of our site (but not any other page), provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not provide links to our site in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We may at any time withdraw permission to link to our site. Our site must not be framed on any other website.

Intellectual property

We are the owner or the licensee of all intellectual property rights in our site and GAMSTOP, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may not copy, adapt, display, communicate to the public or otherwise use any such content without our permission.

You agree:

You may print off one copy, and may download extracts, of any page(s) from our site which you are authorised to access, provided that such prints and downloads are for your personal and non-commercial use only.

The word "GAMSTOP" and our logos have been registered by The National Online Self Exclusion Scheme Limited as UK registered trade marks. You are not permitted to use them without our approval.

Liability, termination and disputes

Limitation of liability

THIS SECTION IS IMPORTANT. IT CONCERNS THE EXTENT OF OUR LIABILITY TO YOU.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This means that nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation.

If you are a consumer user:

You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

In addition, we will not be liable for:

We will not be liable for your use of or reliance on any content displayed on our site, except if defective digital content that we have supplied damages a device or digital content belonging to you due to our failure to use reasonable care and skill, in which case we will either repair the damage or pay you compensation. Otherwise insofar as permitted by law, we exclude liability for damage or loss of any kind caused by viruses or other harmful components that may infect your computer equipment, computer programmes, data or other proprietary material as a result of your access to our site or GAMSTOP, or of your downloading of any content on it, or on any website linked to it.

If you are a business user:

Please note that neither GAMSTOP nor our site are intended for business users (including other professional users). To the extent that a business user accesses our site:


USER-GENERATED CONTENT IS NOT APPROVED BY US

Our site may include information and materials uploaded by other users, including to social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

We assume no responsibility for the content of any third-party websites linked to via our site and we will not be liable for any loss or damage that may arise from your use of them.

You are not required to pay a price for GAMSTOP. Consequently, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to these Terms. Your agreement to your obligations under these Terms is your consideration for GAMSTOP.

Termination

We may terminate your GAMSTOP account (or any part thereof), your access to our site or your use of GAMSTOP without notice if you breach these Terms or if we believe in our reasonable discretion that your use of our site or GAMSTOP is unsuitable in any way.

Specifically, we reserve the right to terminate your GAMSTOP account, your access to our site or your use of GAMSTOP without notice if you fail to keep your Registration Information up to date.

Which country's laws apply to any disputes?

If you are a consumer user, please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business user, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.

Other important terms

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

No variation of these Terms other than updates made by us and published on our site will be effective or bind us unless made in writing and signed by or on behalf of us.

If any provision or part of a provision of these Terms is held to be illegal, invalid, unenforceable or against public policy by a court of competent jurisdiction, these Terms should be read as though that provision had been removed, and the remainder of these Terms will remain in full force and effect.

No provision of these Terms will be enforceable solely by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to these Terms.

How to contact us

If you need to contact us at any point, please get in touch with us via the GAMSTOP Contact Centre.

The GAMSTOP Contact Centre details are as follows: